Discreet packaging and very fast shipping. Press was very easy to assemble and a blast to use. Very user friendly and simple to use. A must have if your dabbing for yourself. Very sturdy and an all around very nice piece.
I experienced the utmost in service when inquiring about the HR Freeze dryer. All my immediate questions were answered and that have me the confidence to order the machine.
I am in fact loving the learning curve I'm on with acquainting myself with the freeze dryer. My subsequent order of the WiFi dongle has made monitoring progress of the freeze drying process very convenient.
From the very Beginning, Albert and His Team were very Helpful in all of the Questions I had Pertaining to the Freeze Dryer. I Bought Mine with only One Goal in Mind, BUBBLE HASH! The Small Pharmaceutical Freeze Dryer I Purchased is waiting to be put to the Test! Only a Week to have it Delivered. Awesome Service!
TrimLeaf, Albert offered great, patient service, answered all my questions, helped me pick the best Dryer for me & my family.
I will say Alberts communication is "spot on" well laid out, the product came as advertised without any issues.
thank you TrimLeaf & Albert for a fantastic experience.
As always Albert shipped the trays in a timely manner. They arrived in good time, perfect condition with no hassles. Also got a discount as a returning customer. Recommend.
A perfect addition to any freeze dryer! I can add as much extra dry time as I need when Im at work or away from home. Worth every penny.
Ordered on a Sunday afternoon. Package arrived Tuesday afternoon! Can't do better than that
I received my order within a few weeks of placing my order. Other than the wait, which was made clear before ordering, everything in the shipping process went as smooth as possible. Before the unit is shipped out, you receive detailed email instructions on next steps and receiving your package. Once the unit got to fedex wearhouse, they called me to confirm or reschedule my delivery. The next day my unit was delivered and I had the driver call me 1h before his arrival so I could be sure to be home for delivery. When the fedex driver arrived, my freeze dryer was the only thing left in the truck. The packaging seemed to have been smooshed in on the side a little and my heart sank. I had heard of people’s freeze dryers coming damaged due to shipping. Thankfully though the driver was super understanding and patient with the inspection process and the unit was fine no defects.
Beside some user error of not switching the vacuum pump to on the first bread run with the unit went great and so far am extremely satisfied with the product and experience.
I just installed the wifi upgrade kit and it's fabulous. I connected it to the freeze dryer and I had to turn it on/off to read the wifi upgrade kit. I can control the freeze dry settings from my phone app anywhere and I don't have to go to the machine to check on it's status anymore. The drying tips tab lists food/candy I can freeze dry and identifies preparation and try loading tips. I can also ask questions in the instant support tab (answers come immediately) - it's all wonderful. Great invention!
I would call it essential, machine runs more efficiently than before!
Happy when I received it…Now that its installed it is amazing….The only thing you must make sure you enter your serial info correct which me and the support found out but really love it….
Bought the dongle for my freeze dryer, came in good time and easy to set up and have been using the app on my phone since- would highly recommend it. Saves so much running up and down stairs to check the status and easy to add more time if I am out when the cycle finishes
Albert is the man!! very professional, helpful, patient with all my questions and delays, Alberts service levels alone will make me come back.
Love this new wifi adapter. It was easy to install and allows me the ability to where my freeze dryer is in its cycle and get notified when it’s done. The shipping was super fast too.
Received 2 boxes Pump and Sealer with accessories. No Stainless Freezer dryer. Hope it shows up soon.
I have yet to start using the freeze dryer, but was very impressed with how quickly I the freeze dryer was delivered, and that the order was in great condition upon arrival. I was also very impressed with how quickly Albert responded, when I informed Trimleaf that the extra trays (part of the accessory kit) were medium and not small. He immediately placed the order for small trays, which arrived just a few days later. Thus far, very impressed!!
The items in the accessory kit are excellent. It was noted that instead of a box of small trays, there was a box of medium trays. I notified TrimLeaf and Albert immediately rectified the item error by ordering a box of small trays for me! They were at my house in just a few days. Very impressive!
TrimLeaf has been extremely helpful in following along with us in our purchase of a small freeze dryer
I used these trays and covers in so many ways it makes stacking easy as well as I use the covers because it has sections to freeze dry candy and it worked for me perfect with no mess
Arrived as promised. Can’t wait to get started on my new food preservation journey!